Client Experience


We asked FST to deliver a presentation skills course for our team, the feedback has been fantastic – both content and delivery was spot on. We’ll certainly be doing more work together going forward – highly recommended!”

John Athanasiou, Director of People, HarperCollins Publishers

Lloyds TSB

“The way we worked together to get the message and presentation right really made a difference. Some simple skills and techniques which make the difference time after time – delivering speeches which get across point and personality.”

David Richardson, Regional Managing Director, Lloyds TSB Corporate Markets


“The media training I did with FST really helped me focus on my key messages. I had already done some media interviews, but now I better understand what the media wants and as a result have built stronger relationships with the industry, with some great results. Highly recommend this to anyone – I don’t know why I didn’t do it sooner!”

Mo Chaudry, Chairman, Waterworld & Ambassador, Destination Staffordshire


“As an international law firm DLA Piper strongly believe it is essential that our people are trained in communication skills such as key messages and delivery techniques. We have used FST for both small group and one to one communication and presentation skills sessions. Arti has great experience, is insightful, disarming and pleasurable to work with.”

Russell Orme, (the late) Managing Partner, DLA Piper UK LLP

The Midcounties Co-operative

“The training itself was reassuring, informative and engaging. I found myself wanting to do more and more exercises and role plays so as to perfect my TV interviews!! Throughout the day there was really detailed feedback for us all. We were pushed to deal with our discomforts and weaknesses and I am absolutely convinced that we all left yesterday, far richer in confidence, knowledge and awareness than any of us would have expected.”

Mandy Holden, Operations Manager, The Midcounties Co-operative

Birmingham City University

“Very good experiential learning and inside tips and tricks of the trade. I would recommend FST to anyone who needs to learn how to work constructively with the media”

Dr Peter Rayson, Associate Dean, Faculty of TEE,  Birmingham City University

Millennium Point and Thinktank

“Colleagues instantly wanted to put new communication skills to the test and were entirely comfortable with challenging their own effectiveness, techniques and contributions…FST not only demonstrated techniques in getting messages across, but applied those techniques during the session and imparted a powerful enthusiasm in the attendees for following suit.”

Dr Nick Winterbotham, Chief Executive, Millennium Point & Thinktank

Shop Direct Group

“All of my colleagues found the training extremely valuable and are now much better equipped to both handle media interviews and respond to any sensitive press issues that may arise in the future.”

Mark Newton Jones, CEO, Shop Direct Group

The Birmingham Post

“Arti simply transformed my approach by helping me concentrate on the core message I wanted to get across, and then structuring my presentation in a wonderfully direct and simple way. Most of all, however, I left our session brimming with a confidence that didn’t falter – even when getting up to talk to 500 people.”

Marc Reeves, Editor, The Birmingham Post

Advantage West Midlands

“Steve speaks with authority on the challenges facing public sector press officers and how to tackle them.”

Phil Brown, Communications Manager, Advantage West Midlands

Warwickshire County Cricket Club

“The team really enjoyed the communication training as they were able to engage in the sessions rather than just being talked at. This helped them question how they work and also how they could work better as a team rather than just as a group of individuals”

James McLaughlin, Commercial Director, Warwickshire County Cricket Club

Zolfo Cooper LLP

“Arti is an inspirational coach. Her combination of knowledge and enthusiasm makes the training both effective and enjoyable. The training is pitched carefully to be appropriate for the audience but pushes you beyond your comfort zone. I wouldn’t hesitate in recommending FST to others who want to improve their media handling skills.”

Graeme Smith, Partner, Zolfo Cooper Corporate Finance

99p Stores Ltd

“Working with FST gave me a tremendous amount of inspiration and confidence to speak in public. With a very relaxed and friendly manner, the training session is fun and enjoyable. Whether you are a beginner or seasoned public speaker you will learn plenty that can benefit you in the future in a variety of situations.”

Hussein Lalani, Director, 99p Stores Ltd